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Policy

Categories

4xoverland.com.au Shipping & Returns

 Ordering

To place an order, use our online facility here or call our sales office +61 1300 497 497 or email us at sales@4xoverland.com.au with your order details and we’ll be happy to help you with your order.

 Due to the nature of some of our products, we are happy to discuss your application with our sales staff, if you prefer to contact us. This way we can ensure that you receive the best product(s) for the intended use(s) and the best service.

*Product shape, size and quality may differ from what is shown in the images. Images are for representation purposes only.*

 

Prices / Payment Options

 All prices are subject to change without notice. Please verify all prices before completing an order with one of our sales staff.

 We accept most major credit cards, Money Orders, online banking transfers, EFT, and all *debit cards [*in-store]

 

Shipping and Delivery

Relative to the item purchased we use Australia Post, Fastway or Toll Ipec. All Toll packages ship No Signature Required. If your delivery address isn’t secure, please ask our sales staff to ship Signature Required.

 A tracking number will be provided through email when your goods are picked up from our warehouse.

 If requested, we can priority or air freight any order upon request. We also use freight forwarders to ship products worldwide. Please speak to one of our staff for additional information.

 

 Returns

We’re happy to accept returns on any new, uninstalled items that have all the original packaging within 7 days from the original purchase date, except electronic items. All returns are subject to an 18% restocking fee. The purchaser is responsible for all Shipping and handling charges. Unfortunately, we’re unable to accept returns on items that have been used, installed or that aren’t in resalable condition. A CRA file number is required for all returns. Please contact our sales staff to obtain a CRA number and to obtain details regarding your return.

 

Receiving Product

Our shipping department takes extra to pack each order. However, in the unfortunate case you’re your order has been damaged or mishandled by the courier please contact our service department for assistance.

 

If the packaging appears damaged on the outside, you can mark this while signing and report as damaged. Please open and inspect all contents once you’ve received your order. We must be notified of any damage or other issues within two days of receipt, to be able to contact the freight organised for you to deliver your order.

 

Defective Product

 If any product proves to be defective within 30 days from the original purchase date please contact our customer service department immediately. If returned merchandise proves to be defective we will ship a replacement to you at our expense. A CRA number is required for all returns. Please contact our staff to obtain a CRA number and to obtain details regarding your return.

 

Warranty

 4xoverland.com.au stands behind the products that we sell and manufacture. And guarantees all parts free from defects for one year from the original purchase date. All warranties aren't transferable and only apply to original purchaser. All Third Party products are covered by their original manufacturer’s warranty. In some instances, due to the nature of these products and the conditions they endure it may not be possible to warranty or guarantee certain products. Please contact our customer service if you should have any questions or concerns.

 

Disclaimer

4xoverland.com.au stands behind the products that we sell and manufacture, and guarantee all parts free from defects for one year from the original purchase date.

 4xoverland.com.au is exempt from any and all liability for any part failure as a result of driving in severe off-road conditions. Any modification(s) performed to any vehicle are done at the owner’s risk and 4xoverland.com.au is exempt from any liability by performing these modification(s). Any modification(s) to any vehicle may create unsafe driving conditions and could cause but are not limited to serious bodily injury, and or death.

 Information supplied on this web site and in person should be verified by the end user as 4xoverland.com.au is exempt from any liability by obtaining this information.

 Parts sold by 4xoverland.com.au are for off road use only unless specified, and it is up to the installer/end user/purchaser to ensure suitability, and local roadworthy and road laws which change depending on shire, state or territory.

 

Secure Socket Layer

The SSL security tickets appear on the privacy page of the site, also

 SSL Statement:

Security capabilities and policy for transmission of payment card details, Example of "Basic SSL Statement" - 'This website supports Secure Socket Layers of 128bit and greater'. "

 

A.U.D (Australian Dollars Currency)

Prices have been set to appear in AUD. Prices are displayed in the currency in which the transaction will be processed (All transactions are done in Australian Dollars and / or are subject to conversion to Australian Dollars Currency)

 All prices shown on this website are in Australian Dollars*